After Sales Service System

I. Service concept

Heart and soul, take pains
Service stands for the strength and promise of one company, Yantai Haishan Construction Machinery offers all service through the sales process and try best to help customers to success.

II. Service tenet

Customer first
Yantai Haishan pursues the tenet of “Customer First”, all for customer’s interests and always work hard through innovations in a pioneering spirit to make value for customers.

III. Integrity, professional, efficient, fast

Yantai Haishan has built a complete and standard customer service system. To offer personalized service and try to give customers comprehensive and careful service so that enhance the approve and confidence from customers.

IV. Service promise

When our products appear the following situation, we will perform three guarantees:
1) Within 2 years after sold.
2) Whole machine or parts are not reach design performance or reliability, safety device are not complete.
3) Manufacture of parts or whole machine are not reach precision require.
4) Mechanical character of materials are not reach deign require.
5) Welding splitting, the machine is broken cause of quality.
The following items do not include in three guarantees: wrong install by the user, parts broken cause wrong use and maintain. The user still has the right to ask us to repair, but the user should pay the change fee of parts and repair.

V. Service Guarantee

1). We have set up after sales services all around country, have a complete service network, and enhance the ability of quick reply. The place which inner the same province or have the after sales service office, we can arrived within 12 hours, the other place we can arrived within 24 hours. For the special situation we can arrived with in 72 hours.
2). We have al kinds of technician, according to the users need; we can offer all kinds of technician to the install place and offer good timely service.
3). We can offer all kinds of spare parts, and post all the parts to the users place timely.
4). We will pay a return visit to our users within one season. Get the information from visit our users and solve all problems, adopt correction and improve measure and make sure to offer good products to our users.

VI. Technology Support

We will train technician of our clients in order to get correct technology and offer the timely, quickly and best service.
1) All the clients who buy our products can be trained by our company.
2) The clients send people to our company and we offer train.
3) The train period usually is 6 days.
4) Train content: products’ function, theory, structure, technical parameters, install and test, operation, check and maintain.
5) Train materials is operation manual, and other materials are arranged according to the users needs, we will try our best to meet the users require.
6) After train we will have a test and issue the certificate, except the failure.
7) The train company and people should make a record.

VII.After sales service office

Supervisor: Wang Xiuliang
Vice supervisor: Feng Banjin
Operator: Liu Xia ; Li Meihua
Tel : +86-0535-6761269 /6763001